运输公司常见问题

您需要具备以下文件才能成为 C.H. Robinson 的货运合作伙伴：

• 联邦、州或省运营机构（MC#、DOT# 等）
• 保险证明（最低 25,000 美元的货物和 750,000 美元的汽车责任）指定 Registry Monitoring Insurance Services (RMIS) 为证书持有人
• 完整的 W-9 表格

想成为 C.H. Robinson 合同运输公司吗？ 在线申请很容易 只需按照提示进行操作，该提示将说明您需要什么文件以及何时需要。

C.H. Robinson ID 用于在 Navisphere 中标识您的公司。他们帮助我们跟踪贵公司与 C.H. Robinson 的每笔交易。

您可以在货运确认单或支票存根上找到您的 C.H. Robinson ID。所有 ID 都以“T”开头，后跟一系列数字。

找不到您的 ID？致电 +1 800-326-9977 并询问您的 T 号码。我们会要求您验证一些公司信息以保护您的安全。

联邦法律要求汽车运输公司至少购买 25,000 美元的货物保险和 750,000 美元的汽车责任保险。我们将与持有此金额保险的运输公司签订合同。但是，我们建议您购买上面列出的保险金额，以避免您的货运业务受到任何限制。

我们拥有各种各样的客户，他们的需求各不相同。我们的大部分货物需要以下设备和能力：

• 干货车
• 温度控制
• 平板
• 本地化服务能力
• 专业
• 快捷
• 超重/超尺寸
• 板车
• 放下拖车
• 车队司机
• 私人车队
• 农产品/易腐烂品
• 跨境
• HAZMAT
• 油轮/散装
• 高价值：

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

Connect your ELD/GPS by visiting our Carrier Tracking page. From there, click on your provider for a quick, hassle-free connection. You can also use the Carrier Tracking page to initiate an EDI or API connection, if applicable.

For added flexibility, we offer a tracking option through our Navisphere Carrier app.

We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.

C.H. Robinson Factoring by Triumph is a factoring company.

C.H. Robinson Factoring by Triumph provides fast access to funds for all carriers interested in factoring but is specifically geared towards C.H. Robinson carriers.

Visit this link to apply for C.H. Robinson Factoring by Triumph. The process is simple and can be completed quickly.

Carriers that sign up for C.H. Robinson Factoring by Triumph will experience 1.5% on C.H. Robinson loads and 2.5% on load with other providers.

C.H. Robinson Factoring by Triumph can provide a number of benefits to carriers, including:

• Reduce stress of getting paid: Carriers can eliminate the hassle of tracking down payment from brokers or shippers. All they need to do is upload their invoice.
• Improve cash flow: Carriers that sign up for Factoring powered by Delta^TM and LoadPay can get paid in minutes on approved invoices, even if its for other freight providers.
• Quicker access to cash: Carriers can spend their money wherever Mastercard is accepted with the debit card that’s included with their LoadPay bank account.
• 24/7/365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.

Carriers that sign a contract with C.H. Robinson Factoring by Triumph will have their approved invoices for C.H. Robinson loads and loads from other freight providers paid within a day. In order to get paid in minutes, carriers will need to have a LoadPay™ digital bank account that allows payment to go to. Once the invoice has been approved, C.H. Robinson Factoring by Triumph will collect payment from the shippers or brokers they hauled for.

Contact [email protected] if you have questions about getting started with C.H. Robinson Factoring by Triumph. If you are an existing C.H. Robinson Factoring by Triumph client and have questions about your account, please call (833) 218-7113 or email [email protected].

The biggest incentive for carriers to sign up for C.H. Robinson Factoring by Triumph is the upgraded invoicing and payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.
• Instant Purchase: Carriers on the Instant Purchase program will get funded in minutes rather than waiting for overnight ACH payments or costly wires.

There is a web-based LoadPay app where clients can manage their entire wallet, including reviewing transactions and accessing debit card and account information.

Visit this link to get started.

The biggest incentive for carriers to sign up for LoadPay is the upgraded payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get invoice payments and use funds anytime without waiting for traditional banking hours.
• Save on ACH & wire fees: Since funds sent to their LoadPay checking account are available to spend within minutes, clients no longer need to pay a wire fee to expedite payment. Additionally, C.H. Robinson^® Factoring by Triumph and TriumphPay do not charge carriers to send funds to a LoadPay account.
• FDIC Insured: Funds in their LoadPay account are eligible for FDIC insurance just like any other bank. The standard insurance amount is $250,000 per depositor, per FDIC insured bank, for each account ownership category. Learn more about FDIC insurance here.
• Anywhere MasterCard^® is accepted: Carriers can pay for all the things they normally spend money on like fuel, repairs, and bills.
• Easily accessed: Carriers simply choose LoadPay from the list of funding method options on the C.H. Robinson Factoring by Triumph portal when electing their payment method.

There is no charge to apply, no account minimums (although we may offer deposit-based incentives), and no monthly service charge for the LoadPay Business Debit Account.

LoadPay offers several ways for carriers to spend their money:

• Physical debit cards: Carriers can order a LoadPay debit card which can be used just like any other debit card where MasterCard is accepted. Allow 5-7 business days for shipping.
• Virtual debit cards: Carriers will have immediate access to card information that they can use to make purchases online.
• Digital bank account: Clients can add their digitally-enabled bank account to their digital wallets like Apple Pay, Google Pay, and Samsung Pay and use it immediately.
• ATM Withdrawal: Clients can withdraw cash from ATMs across the country just like any other checking account.

A load board is a digital platform that connects shippers with carriers in the freight industry. It serves as a marketplace that hosts available loads for trucks to pick up. From there, carriers can swiftly find, book, and make offers on shipments that match their capacity and preferences. The free trucking load board from C.H. Robinson can help facilitate efficient and transparent communication, enabling carriers to streamline the process of securing loads.

A trucking load board is an online marketplace that connects shippers that have freight to move with carriers that have available capacity. These platforms simplify the process of finding freight by making real-time load listings accessible to carriers anywhere.

Here’s how the process works step by step:

1. Freight Posting
   Shippers and brokers list available freight on the load board, including key details such as pickup and delivery time and locations, equipment type required, weight, deadlines, and sometimes the offered rate.
2. Carrier Browsing
   Carriers log in to the load board to search for freight that matches their lanes, equipment, and schedule. Many boards offer filters by region, trailer type, and delivery timeframe to help narrow results.
3. Rate Negotiation & Booking
   Depending on the board, carriers can either accept posted rates, submit an offer, or negotiate with the shipper or broker directly. Once terms are agreed upon, the carrier secures the load.
4. Shipment Execution
   With the booking confirmed, the carrier picks up the freight and completes delivery as scheduled. Some load boards integrate tracking or document management to simplify the process further.

Load boards streamline the freight-matching process by saving carriers time, providing real-time visibility into available loads, and helping them reduce empty miles. Most free boards offer basic access for smaller carriers or new entrants, while paid boards typically provide more advanced tools, rate data, and higher-quality load opportunities.

Yes, free load boards do not require a subscription or sign-up fee. However, most free services come with limitations. These can include fewer available loads, limited search filters, or restrictions on how many postings you can view per day. Carriers should be aware that while free access is valuable for getting started, paid platforms often unlock larger load volumes and more advanced tools.

Free load boards usually allow carriers to:

• Access some real-time postings
• Search for available freight by origin and destination
• View basic load details such as equipment type and pickup date

Paid load boards typically add more advanced tools, such as:

• Market demand analytics
• Broker and shipper credit scores
• Comprehensive rate data and historical averages
• Enhanced search filters and unlimited load matches

Navisphere Carrier is a proprietary C.H. Robinson platform and mobile app designed specifically for contracted carriers (and drivers), offering a comprehensive suite of tools to streamline freight management. It is free to use for approved carriers and includes features such as real-time load booking, negotiating, and tracking, along with a GPS-enabled mobile app for on-the-go operations. The platform also supports document uploads to accelerate payment processing and provides personalized load recommendations and automation options to enhance efficiency and carrier experience.

Unlike generic load boards, Navisphere Carrier is deeply integrated with the global C.H. Robinson freight network, offering exclusive access to high-volume loads and streamlined operations for carriers already in the network.

Some free load boards display the offered rate for specific loads, but most do not include detailed rate history or comparison tools. Without this data, it can be harder to know whether a load pays competitively. Paid platforms usually offer full visibility into market rates, which helps in negotiating better deals and avoids underpriced freight. The free load board from C.H. Robinson requires the user to be logged in to view freight rates for specific loads and to utilize load board freight filters.  

运输公司付款指南为您提供快速简单的文件提交选项，以便您更快地获得付款。可使用电脑、平板电脑或手机应用程序无缝提交您的货运文件。查看运输公司付款指南中的分步说明。

完成交付后立即提交已完成并签署的文件。

每次装货和停靠时都要提交此文件：

• 签署提单 (BOL) 并在每次停靠时让接收方签字
• 发票（对国内航空、TONU、联运和国际是必需的）

根据需要，提交以下文件：

• 卸货/装卸收据（托运商将卸货承包给第三方）例如，附件
• 交付证明 (POD) – 交付 IMDL 装载的第二部分
• 重量证明书
• 航空运单

未发放货运付款的原因有很多。最常见的原因包括：

• 文件丢失或难以辨认
• 货运编号未写在收到的每份文件上
• 收到的每份文件上都写有错误的货运编号
• 提单 (BOL) 未签署
• 损坏/短缺已在提单上注明；在这种情况下，您的货运代表必须在审核情况属实后批准付款
• 缺少运输公司发票；货运确认单不是可接受的发票；发票应包含货运编号、结欠金额和您的运输公司 ID。

要查看一笔或多笔付款的状态，请登录 Navisphere Carrier 或致电 800-326-9977 联系我们的运输公司服务部门。

提供货运编号是查找付款状态最快、最简单的方法。您也可以使用您的运输公司 ID 搜索付款，但是这种方法用时更久，并且您的运输公司 ID 可能因货运状态出现变化而过期。

如果您发现货运付款与发票金额不一致，请联系预订相关货运的办公室。

我们的运输公司服务团队可以审查货运和货运的支付情况（例如，运输、卸货、滞留），但只有始发办公室可以酌情批准任意付款金额。

C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

To update your company’s contact information including address, emails, phone, and fax numbers, please complete our Carrier Change Form. You may also use this form to remove contacts.

The form must be signed by the same individual who signed your most recent contract with C.H. Robinson. This ensures proper authorization for the requested changes.

Once completed, submit the form following the instructions provided within the document. Have questions? Contact our support team via Live Chat.

In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.

If you haven’t registered for an account yet, you’ll need to first create one by registering your email here. If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.

Check your spam and junk folders for an email from CH Robinson. Your account may need to be activated by our Carrier Services team before you are able to login. Check with your company’s primary contact to confirm approval of your account if you are unable to find a welcome email from us. Contact our support team with any questions at 1-800-326-9977 or by using the Live Chat feature on our website.

下载我们的 QuickPay 安装包。在您阅读并同意条款和条件后，便可以将您的 QuickPay 折扣协议表和 EFT 授权表（如果适用）提交到相应的电子邮件地址或传真号码。

对我们的 QuickPay 选项或安装包有疑问？请致电 1-800-326-9977。

C.H. Robinson 为运输公司提供快速简单的付款选项，以便您更快地获得付款。可使用电脑、平板电脑或手机应用程序无缝提交您的货运文件。查看运输公司付款指南中的分步说明。

如果您不是 QuickPay 运输公司，则不太可能向您收取 QuickPay 费用，但可能会发生错误。如果发生错误，我们将退还费用。

Quick Pay fees are standardized at 2.0%, but carriers looking for a lower fee can sign up for C.H. Robinson^® Factoring by Triumph and get 1.5% fees on all C.H. Robinson loads (2.5% fees on loads with other providers).

可使用电脑、平板电脑或手机应用程序无缝提交您的货运文件。运输公司付款指南为您提供快速简单的文件提交选项，以便您更快地获得付款。

是的。向您的 C.H. Robinson 代表咨询如何通过 Navisphere Carrier 接收和接受/拒绝货运投标书。

是的。我们提供丰富的在线即时预订货运，数量超过任何其他供应商。在工作时间之外登录 Navisphere Carrier，可搜索数以千计的可预订货运。

对于不支持即时预订的货运，向发布您想要运输的货物的代表发送电子邮件，是在工作时间之外请求货运的最佳方式。当办公室开放时，他们可以通过回复您的电子邮件直接与您联系。

搜索和查找可用货运的最简单方法是通过 Navisphere Carrier。在 Navisphere Carrier 中，您可以按始发国家/地区、专业设备等筛选搜索结果。

目前，Navisphere Carrier 中不提供多式要查找适用于多式联运设备的货运，您可以将设备信息发布至 Navisphere Carrier 的“发布卡车”部分或致电我们的区域中心：

• 东部：+1 630-577-1730
• 中西部：+1 630-577-1710
• 西部：+1 630-577-1760

Navisphere Carrier 显示来自 PC* Miler^® 的里程，这只是当今可用的众多不同里程计划之一。这些英里数为货运的估计值。它们可能与其他类似的里程计划不同。

请致电我们的支持部门 +1 800-326-9977 寻求帮助。

请致电我们的支持部门 +1 800-326-9977 寻求帮助。

我们提供多种 TRANSFLO^® 选项，供我们的运输公司和司机在与 C.H. Robinson 合作时使用。它们包括 TRANSFLO $Velocity^® 和 TRANSFLO^® Mobile。

TRANSFLO $Velocity^®
如果您选择使用其他技术扫描您的文件，TRANSFLO $Velocity^® 仍然可以帮助您将所有内容提交给 C.H. Robinson。注意：司机应使用车队 ID：RBTWV。

TRANSFLO^® Mobile
使用智能手机的司机可以在 iPhone^® 或 Android^® 设备上使用免费的 TRANSFLO^® 移动应用程序直接在手机上扫描文件。注意：司机应使用 C.H. Robinson 的车队 ID：RBTWV 注册该应用程序。从 App Store 或 Google Play 获取 TRANSFLO^® 移动应用程序。

TRANSFLO $Velocity^® 是一种上传文件的快捷方式。请按照以下说明操作：

1. 启动 TRANSFLO $Velocity^® 客户端。（请确保先安装软件）。
2. 扫描或附加您的文件。完成后，点击“完成添加文档”。
3. 从下拉列表中选择 C.H. Robinson 作为代理。
4. 输入您的 T 代码、C.H. Robinson 货运编号、发票编号和发票金额。如果您有装卸工，也请输入装卸工的数量。
5. 点击“下一步”。
6. 为每个图像选择文件类型。
7. 提交您的文件。
8. 请注意，用于 C.H. Robinson 的车队 ID 是 RBTWV。当 C.H. Robinson 处理您的付款时，将从最终结算中扣除 1.00 美元。

如果在下载客户端或使用 TRANSFLO $Velocity^® 时需要帮助，请致电 +1 866-503-5707。

如果您是需要应用程序来搜索货运和管理小型企业（包括财务详细信息）的业主经营者或调度员，那么 Navisphere Carrier 就是您的理想之选。

如果您只需要提供自动跟踪更新并提交指定货运的文件，Navisphere Driver 可提供您需要的一切功能。

Navisphere Carrier 移动应用程序是小型运输公司与 C.H. Robinson 进行互动和发展业务的完美应用程序。它是一种车队管理工具，主要面向业主经营者、小型运输公司和调度员。由于财务信息可用，用户需要登录名和密码才能使用。

Navisphere Carrier 用户可以：

• 查找货物
• 监督司机名单
• 访问分配给他们公司的所有货运
• 提供货件可见性和跟踪
• 拍照并提交货运文件以进行付款
• 监控每个货运的计费状态

Navisphere Driver 移动应用程序仅供司机使用。简单的功能允许司机使用他们的手机号码和一个四位数的身份验证代码（在安装应用程序时通过短信接收）访问所分配的货运。该应用程序提供以下功能：

• 在货运过程中自动更新在途和停靠信息
• 文档、照片和上传功能可帮助加快付款流程

是的。两者都是基于 GPS 的应用程序，它们使用智能手机的定位服务来提供自动更新。GPS 跟踪比其他跟踪解决方案使用的蜂窝三角测量更准确。

Navisphere Carrier 和 Navisphere Driver 的标准位置更新频率为 1 小时，可以根据客户要求增加到每 15 分钟更新一次。当司机穿过 1 英里的地理围栏时，会触发自动停靠更新，而穿过 1 英里半的地理围栏时，会触发离开更新。

GPS 和地理围栏跟踪相结合，可在 C.H. Robinson 货运的整个生命周期内提供免接触式货物可见性。

所有应用程序都需要电池和数据。我们的移动应用程序非常高效，并且用户通过业务获得的收益要远大于使用电池或数据所产生的成本。Navisphere Carrier 和 Navisphere Driver 所消耗的电量和/或数据要低于在手机上浏览网站所消耗的电量和/或数据。

Navisphere Carrier 对所有 C.H. Robinson 合同运输公司都是免费的。只需创建一个 Navisphere 帐户即可开始使用。

使用 Navisphere Carrier 上传文件：

1. 扫描每个文件。文件应包括以下内容：
• 带有 C.H. Robinson 货运编号的发票
• 原始签署版本的提单 (BOL)
• 装卸收据
• C.H. Robinson 确认单副本
• 任何其他随附的文件
2. 登录 Navisphere Carrier
3. 转到“货运信息板”或“应收帐款”
4. 点击您刚刚交付的货件的货运编号
5. 从货运信息板：点击“文件”选项卡，或从“应收帐款”：滚动到货运详细信息的底部
6. 针对每份货件文件，点击“添加”按钮
7. 点击“添加”后，浏览文件夹并找到要附加的正确文件。支持以下格式的文件：
• JPG
• PDF
• TIF
8. 找到文件后，点击“下一步”
9. 选择正确的文件类型
10. 点击“完成”
11. 重复步骤 8-10 以上传每个必需的文件，然后在传入的文件部分点击“保存”。注意：必须通过点击“保存”按钮来上传文件
12. 保存文件后，将无法再对它们进行更新

如果您对此过程有任何疑问，请致电 +1 800-326-9977 与我们联系以获得帮助。

Navisphere Driver 无需拨打电话，是司机提供自动状态更新的简便方法。他们可以通过选择“在取货途中”开始跟踪。跟踪开始后，我们会每小时收到一次位置更新。当司机在停靠位置穿过一英里的地理围栏时，我们会收到自动停靠更新。

使用 Navisphere Driver 应用程序的司机可以直接在他们的智能手机上访问所分配的货运信息和地图。在交付货运后，司机还可以使用该应用程序提交货运文件，这可以加快付款过程。所有者和调度员可以通过 Navisphere Carrier 在线或通过电话监控所有付款状态。

使用 Navisphere Driver 既快速又简单。阅读此分步说明指南，立即开始使用该应用程序。

在货运编辑器中分配司机时，选择“DRIVERAPP”。司机将在他们的智能手机上收到一条短信。

如果司机已经在手机上安装了 Navisphere Driver，他们将收到一条短信，其中包含指向指定货运和相应信息的超链接。

如果司机没有在手机上安装 Navisphere Driver，他们可以使用文中的超链接访问应用商店并下载应用程序。输入他们的电话号码和一次性验证码（通过单独的短信接收）后，他们就可以使用该应用程序了。并且无需登录。

应用程序仅在分配的 C.H. Robinson 货运的生命周期内跟踪司机。当 C.H. Robinson 代表在货运编辑器中将货运标记为“Driver MT”时，Navisphere Driver 便会开始跟踪位置。跟踪将随着自动停止更新或者针对货运的最后一次停靠手动输入“到达/离开”而自动结束。

根据隐私法和应用商店政策，可以随时禁用通过 Navisphere Driver 应用进行跟踪。由于我们行业的性质，在整个运输过程中跟踪货运正迅速成为一种普遍现象。通过 Navisphere Driver 提供自动跟踪更新不仅消除了司机频繁检查电话的麻烦，而且有助于增加运输公司在 Carrier Advantage 计划中的自动化分数。

每个月都会有一个评分审查期，这可能会改变您当前的等级。您在计划中的状态取决于您准时签到取货和交货的能力，以及在运输货物时提供每小时状态更新的能力。如果您对自己的状态有疑问，请联系您的运输公司代表以详细了解 Carrier Advantage 计划。

当您注册该计划时，会通过两封单独的欢迎电子邮件获得您的运输公司 ID 和密码。

您需要通过运输公司 ID 和密码来访问 EFS 帐户。请记住，您的运输公司 ID 和密码只能提供给有权更改帐户的人员。

如果您需要重置密码，请发送电子邮件至 [email protected]，并在主题行中输入“重置我的密码”。请务必附上您的 C.H. Robinson T# 和 C.H. Robinson 加油卡运输公司 ID。

使用 C.H. Robinson 加油卡，您可以节省与燃料、轮胎和服务相关的费用。燃油折扣基于石油价格信息服务 (OPIS) 全国指数。在 TA Petro 和 TA Express 旅行中心以及 Roady 和 Casey 的卡车停靠站，运输公司可以实现平均每加仑节省 37-40 美分。*

除了燃油，您还可以通过 TA Petro 和 TA Express 节省服务和轮胎费用。只需在服务台出示您的 ID 和 DOT/MC 号码即可。

您的卡还可以在北美数千个地点获得 EFS 网络折扣。

*价格和可用折扣因地而异，并根据当前市场情况而有所不同。

C.H. Robinson 加油卡通过 EFS 进行管理。请将有关您的卡的任何其他问题直接发送给 EFS。

访问 EFS 网站，获取详细说明和实用操作视频。您也可以拨打 EFS 全天候 24 小时免费电话 888-824-7378。

您的安全登录码是您首次登录 EFS 的 eManager 时选择的代码。您将出于安全目的使用此代码；例如，从新计算机登录 eManager 时。

请务必记住您的代码或将其记录在安全的地方。请仅与有权更改帐户的人员共享您的安全登录码。

在设置您的计划政策时，您可以为持卡人选择允许的项目。例如，每 24 小时限制 250 加仑燃料将有助于防止未经授权的购买。请让您的持卡人了解他们可以购买的物品。

此外，您要求持卡人在结账时提供的信息将对您和您的持卡人起到保护作用。只有具有特定所需信息的人才能使用该卡。请让您的持卡人了解他们在购买时需要提供的信息。所需信息示例：

• 司机 ID #
• 行程 #
• 单元 #
• 拖车#
• 控制 #

如果您的某张卡丢失或被盗，请登录到 EFS 的 eManager 以立即停用、删除或挂失卡。完成之后，丢失或被盗的卡对任何人都将无效，直到状态变回“有效”为止。

是的。通过 EFS 的 eManager，您可以将支付方式设置为“手动输入”。将卡号告知持卡人；然后他们将可以在加油站手动输入号码，而无需刷实体卡。当持卡人再次拿到卡时，请记得将卡切换回“仅刷卡”。

EFS 在其 eManager 工具中为此类情况提供了覆盖选项。在处理完覆盖交易后，覆盖策略被移除并且恢复为之前的限制/位置。如果被覆盖项是现金，请选择“一次性现金预付”选项。注意：现金将保留在卡上，直到持卡人用完资金。

EFS 允许通过创建具有单独默认值的默认策略，来通过 eManager 设置多个限制。这允许为需要更专业车队政策的公司进行个人卡管理。