Turn returns into revenue
Reverse logistics isn't just about handling returns; it's about smart, strategic solutions. It's about making sure your customers have the convenient return experience they expect, while also helping you get the most value back from those items.
Solutions for all your returns, recalls, withdrawals, recycling, and disposal needs
Liquidation logistics
Match your obsolete, distressed, and/or returned merchandise with an optimal liquidation plan.
OS&D management
Streamline refusals and overcome imperfections for your over, short, and damaged (OS&D) freight
Asset retrieval
Get consistent disposition strategies for packaging, order optimization, storage, pickup, and more.
What sets C.H. Robinson reverse logistics apart
Unmatched Expertise
Our global team of experts helps you reduce financial risk while ensuring you meet customer expectations and requirements.
Unrivaled Scale
Our global network and multimodal options help you effortlessly manage returns at the local, regional, and global levels.
Tailored Solutions
Flexible supply chain solutions cover everything from returns processing and warehousing to recycling and disposal.
How a global mattress giant optimizes returns
- Challenge
The existing return process was handled individually by retailers, causing a lack of visibility, inefficiencies, and poor customer experiences. - Solution
C.H. Robinson created a tailored solution allowing the mattress manufacturer to own the entire returns process. It uses our customer platform technology and a reverse logistics communication hub. - Result
The entire return cycle has been reduced to 14 days on average. The manufacturer now has real-time visibility and control over costs and can see return costs at the item level.
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“Expertise and technology from C.H. Robinson have been critical to getting our on-time percentage up double digits to 99% and keeping our projects on timeline and on budget.”
"The ability of C.H. Robinson to be nimble and provide the end-to-end visibility we lacked for so long has allowed us the opportunity to take control of our returns process and improve our customer experiences.”
How reverse logistics can be a supply chain game-changer
Need to have a plan that minimizes waste and cuts down on inefficiencies when products re-enter the supply chain? Discover three distinct ways a strong reverse logistics solution can help.
Get the latest intel. Own the competition.
The C.H. Robinson Edge delivers expert advice on what’s new, what’s next, and what to do about it. With the leading freight market insights, powered by unmatched expertise and data of the market leader, you can stay ahead in today’s fast-changing world economy—where supply chains can make or break business success.
LTL
Gain flexibility and meet customer demand with tailored less than truckload (LTL) solutions for timely, efficient deliveries.
Freight consolidation
Save time, reduce emissions, and meet compliance requirements with end-to-end, consolidation services.
Warehousing
Reinforce your distribution network with strategic, cost-effective warehousing in key locations.